Privacy Policy

Effective date: May 21, 2026

1. Information We Collect

When you contact us or book a service, we collect: name, phone number, address, and service details. We use this information solely to schedule and provide our services.

2. How We Use Your Information

Schedule and confirm service appointments
Send service reminders and confirmations via SMS
Process payments and send receipts
Respond to your inquiries

3. SMS Communications

By providing your number you agree to receive text messages from Grace Services. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to opt out, HELP for help.

4. We Do Not Sell Your Data

We do not sell, rent, or share your personal information with third parties for marketing purposes.

5. Data Retention

We retain your information for as long as necessary to provide services and comply with legal requirements (typically 3 years for service records).

Calls handled by our AI phone assistant may be recorded where you have been notified and have consented. Call recordings are stored on US-based servers for up to four (4) years, after which they are automatically deleted. Transcripts generated from those recordings follow the retention period stated above. You may request earlier deletion of a recording at any time using the contact details below.

6. Your CCPA Rights (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA/CPRA):

Right to Know: You may request that we disclose what personal information we have collected about you, the sources, purposes, and third parties with whom it has been shared.
Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
Right to Opt-Out of Sale or Sharing: We do not sell or share your personal information. To confirm or exercise this right, contact us at support@graceservices.pro.
Right to Correct: You may request correction of inaccurate personal information we hold about you.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To submit a CCPA request, contact us at support@graceservices.pro or by mail at 4640 Redhead Way, Sacramento, CA 95842. We will respond within 45 days.

7. Do Not Sell or Share My Personal Information

We do not sell or share your personal information as defined under California Civil Code §1798.100 et seq. You may submit a "Do Not Sell or Share" request at any time by contacting support@graceservices.pro.

8. Contact

Privacy questions: support@graceservices.pro

Grace Services — 4640 Redhead Way, Sacramento, CA 95842

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